At ZNGY (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, purchase our products, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping & Billing Address
- Payment Information (processed securely through third-party payment gateways)
- Order History
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Similar Technologies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Verify payments and prevent fraud.
- Provide customer support.
- Send order confirmations and shipping updates.
- Respond to your enquiries.
- Improve our website, products, and customer experience.
- Personalize your shopping experience.
- Send promotional emails, offers, and newsletters (only if you have opted in).
- Comply with applicable laws and legal obligations.
3. Cookies & Tracking Technologies
Our website uses cookies, pixels, and similar technologies to:
- Remember your preferences.
- Improve website performance.
- Analyze website traffic.
- Measure marketing effectiveness.
- Provide a personalized shopping experience.
You may disable cookies through your browser settings; however, some website features may not function properly.
4. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may send you information about:
- New product launches
- Exclusive offers
- Discounts
- Promotions
- Brand updates
You may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails.
5. Payment Security
ZNGY does not store your debit card, credit card, UPI PIN, or banking credentials.
All payments are processed through secure, PCI-DSS-compliant payment gateway providers using industry-standard encryption.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third parties, including:
- Shipping and logistics partners
- Payment gateway providers
- Technology and website service providers
- Government authorities when required by law
These partners are required to protect your information and use it only for the services they provide to us.
7. Data Security
We implement appropriate technical, administrative, and organizational security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to protect your data, no method of transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security.
8. Access and Correction
You may review or update your personal information by logging into your ZNGY account.
If you need assistance updating your information, please contact our Customer Support team.
9. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before sharing any personal information.
10. Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from minors without the consent of a parent or legal guardian.
11. Legal Disclosure
We may disclose your personal information if required:
- To comply with applicable laws or legal processes.
- To protect our legal rights.
- To prevent fraud or unauthorized activities.
- During a business transfer, merger, acquisition, or restructuring.
12. International Data Transfers
If we expand our operations internationally, your information may be processed or stored in countries where we or our service providers operate. We will take reasonable steps to ensure your information remains protected in accordance with applicable laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time without prior notice.
Any changes will be posted on this page along with the updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.
14. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your data.
- Withdraw consent for marketing communications.
- Request information about how your data is processed.
To exercise these rights, please contact us using the details below.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
ZNGY Customer Support
Email: support@zngystore.com
Business Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in India.